Shipping policy

Last updated: November 5, 2025

 

The Beverage Cooling Company Limited (“BevCool”, “we”, “our”) operates the website www.bevcool.co.uk.

We aim to make every delivery smooth, reliable, and fully transparent.

 

1. Shipping Area

We currently ship within the United Kingdom (mainland only).

Deliveries to the Highlands and Islands may incur an additional charge — please contact us by chat, email, or phone for an exact quote.

 

2. Shipping Costs (Express Next Day, Including Insurance)

 

Weight Range Price (inc. VAT)
0.0001 to 1kg £4.99 
1.0001 to 5kg £8.99
5.0001 to 10kg £23.99 
10.0001 to 20kg £26.99 
20.0001 to 30kg £34.99 
30.0001 plus £75.00 (Pallet 2-4 days. Ask for a quote)

Shipping rates apply to UK mainland only and include insurance to cover the replacement cost of the items shipped.

 

3. Order Processing Time

  • Processing time: 1–2 business days (Monday to Friday).
  • Cut-off time: Orders placed before 11:00 AM (GMT) are processed the same day.
  • No shipping: Orders are not processed on weekends or public holidays.

You will receive tracking details once your order has shipped.

 

4. Delivery Times

Orders typically arrive within 1–6 business days after processing, depending on your location and courier.

 

5. Shipping Process

We use trusted delivery partners including Parcel Force, Royal Mail, DHL, and FedEx.

Tracking details will be provided so you can follow your delivery.

 

6. Delays

While we work closely with reliable couriers, we cannot be held responsible for delays caused by third-party carriers.

 

7. Lost or Damaged Orders

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery so we can begin to resolve the issue quickly.
  • Lost Orders: If your order appears lost, reach out to us immediately for assistance.

8. Collections

Collections are available by prior arrangement from our service address below:

Oakley, Basingstoke Road, Spencers Wood, Reading RG7 1AA, United Kingdom

Please call, chat, or email us before arriving to schedule a collection time.

 

9. Returns

If you need to return an item, please see our full Returns Policy for detailed instructions.

 

10. Contact Us

If you have any questions about shipping or your order, please contact us:

📧 Email: advice@bevcool.co.uk

📞 Phone: +44 (0)330 223 2545

📍 Service/collections Address: Oakley, Basingstoke Road, Reading RG7 1AA, United Kingdom

📍 Registered Business Address: Flat 14, Cherry Tree Court, Havelock Road. Warsash. Southampton. United Kingdom

🕘 Hours: Monday to Friday, 9:00 AM – 5:00 PM

 

All orders are shipped securely via reputable couriers and the cost includes insurance to cover replacement in case of damage or loss.

All products are genuine and sourced directly from verified UK distributors or manufacturers.