Privacy policy

Last updated: November 5, 2025

The Beverage Cooling Company Limited (“BevCool”, “we”, “our”) operates the online store www.bevcool.co.uk, supplying beer, wine, and cocktail cooling equipment and accessories for both commercial and domestic customers.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website or services, you agree to the terms below.

1. Personal Information We Collect

We collect personal information that helps us operate our business and deliver our services to you. This may include:

  • Contact details: your name, address, phone number, and email address.
  • Payment details: card or transaction information processed securely through Shopify.
  • Account details: username, password, and preferences.
  • Order details: items you buy, return, or view.
  • Device and usage data: your browser, IP address, and how you interact with our website.
  • Communications: messages or support requests you send us.

We collect this information directly from you, automatically through cookies, or via trusted service providers such as Shopify.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including shipping and payments.
  • Personalise your shopping experience and show relevant products.
  • Send order updates and marketing messages (if you’ve opted in).
  • Protect our website and customers from fraud or misuse.
  • Comply with our legal and regulatory obligations.

3. Sharing Your Information

We may share your information with:

  • Shopify – our ecommerce and hosting provider.
  • Payment processors and delivery partners – to complete your orders.
  • Marketing partners – for advertising purposes (only if you’ve consented).
  • Authorities or regulators – if legally required.

We do not sell your personal data.

4. Shopify Relationship

Our store is powered by Shopify, which also processes some of your personal data to operate and improve our store.

You can learn more about how Shopify handles data at https://privacy.shopify.com/en.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access a copy of your personal information.
  • Ask us to correct, delete, or transfer your data.
  • Withdraw consent or opt out of marketing messages.

To exercise your rights, contact us using the details below.

We may need to verify your identity before completing your request.

6. Security and Retention

We use appropriate security measures to protect your information.

No online system is completely secure, but we take reasonable steps to safeguard your data.

We retain information only as long as necessary for business or legal purposes.

7. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect information from anyone under 18.

8. International Transfers

Your data may be transferred outside the UK or EEA (for example, to Shopify’s servers in Canada or the USA).

When this happens, we rely on approved legal safeguards such as the UK Standard Contractual Clauses.

9. Updates to This Policy

We may update this policy from time to time.

Any changes will be posted here with a revised “Last updated” date.

10. Contact Us

The Beverage Cooling Company Limited

(Company No. 16465437 VAT No: 493 4302 87)

Registered in England & Wales

📍 Registered Address:

Flat 14, Cherry Tree Court, Havelock Road, Warsash, Southampton, SO31 9AG, UK

📍 Collections / Service Address:

Oakley, Basingstoke Road, Reading RG7 1AA, UK

📧 Email: advice@bevcool.co.uk

📞 Phone: +44 (0)330 223 2545

Opening Hours:

  • Orders & Support: Monday to Friday, 9:00 AM – 5:00 PM
  • Collections & Repairs: By appointment

All products sold on our website are genuine and sourced directly from verified UK distributors or manufacturers.

All items comply with applicable UK and EU legislation.