Shipping and Returns Policy Bevcool

Lindr products and accessories:

(information on the delivery of Kegs is shown further down this page)

Delivery Options:

  • Standard UK Shipping
    We aim to dispatch the same or next working day - depending on the time the order was placed - estimated delivery is 1-3 days from dispatch.
  • Urgent Delivery
    Chat or speak with us about any urgent delivery - our aim is that orders placed by 11am on Monday to Thursday, should be delivered next day, additional charge for pre-10am, pre-12 or Saturday delivery.

All shipping costs include the cost of the couriers insurance. 

Some Lindr products (55/K and above) are sent on a pallet because of the weight, hence the increased shipping cost. Pallet shipments tend not to have tracking numbers, the pallet company will email you confirmation and give you a 2-hr window for the delivery.

Please note: All orders are shipped via third-party delivery services. Unfortunately we cannot control, or be held liable for, courier delays once the parcel has left our premises.

DAMAGED DELIVERIES:

Please check your delivery for any sign of damage before accepting. If it is obvious that the shipment has been damaged - damage to the packaging for example - please reject the delivery stating the damage. It will then be returned to us by the courier.

If you are unable to check prior to accepting please mark the acceptance note or digital signature as "unchecked".

If you notice the damage after accepting please contact us within 24hrs via email - advice@bevcool.co.uk - please keep all packaging and photograph the item before unboxing and after unboxing. If the damage is noticed after unboxing, please clearly photograph the packaging and the damage to the unit. We will then make contact with the courier and arrange the collection/swap out.

We photograph every shipment prior to collection by the courier. 

Refunds:

We will only offer a refund (or replacement) under the following conditions:

  • The item is delivered damaged or in an unusable state
  • You receive the wrong product or the product is significantly different to the one you order
  • Refunds will only be made once the original product has been returned
  • Refund generally take 3-4 working days
  • Refunds will only be made if the customer has provided sufficient evidence of the damage

 

Cancellations:

If your item has not yet shipped we may be able to cancel and refund you, please contact us immediately. Once shipped we are unable to cancel.

 

Please Note:

We are unable to refund as a result of a late courier or missed delivery attempt(s).

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Kegs (Non Key Keg)

  • Standard UK Shipping
    Orders are usually dispatched 2-3 days AFTER order. Please allow a total of 5-7 days for keg(s) to be delivered. Kegs are delivered on a pallet because of the weight.

Refunds & Returns Policy – Kegs

Due to their weight, specialist handling requirements and perishable nature we operate a strict no-refund and no-return policy on all keg orders - faulty kegs or products not as described are exceptions to this rule.

Kegs are non-returnable and non-refundable for the following reasons:

  • Kegs are heavy, pressurised items that require specialist handling/storage.
  • The product is perishable once dispatched or tapped.
  • Expensive return transport costs and risk of additional damage make returns impractical.

Please note:

  • 'Change of mind' or 'ordered the wrong thing' are not acceptable as reasons for a return. (if the goods have not shipped, we may be able to cancel the order).
  • The customer is expected to have the appropriate dispense equipment in place, or rent the appropriate equipment from us/third party. Specialist equipment is need to dispense a keg.
  • Refunds are not offered for late deliveries outside of our control (e.g. courier delays, access issues, or no-one available to accept delivery).
  • The customer is fully responsible for ensuring that a suitable person is available to accept and store the delivery safely. Most pallet deliveries are made to the pavement and NOT to your preferred location. The courier is under no obligation to deliver anywhere other than the pavement and in most cases are not insured to lift or carry kegs. Deliveries will only be made to those over 18, couriers may ask for proof of age.

If your keg arrives damaged, faulty, or not as described, please contact us within 24 hours of delivery with clear photos and a description of the issue. In such cases, we will offer either a replacement or refund, at our discretion. Please email advice@bevcool.co.uk

Please email or chat with us before you place an order - if you are unsure about anything, for example; delivery dates, coupler type, equipment compatibility etc

By completing your purchase, you confirm that you have read and accepted these terms.

Delivery Responsibility & Compensation for Delays

All orders are shipped via third-party delivery services. Unfortunately we cannot control courier delays once the parcel has left our premises.

You will receive a tracking number once your order is dispatched. It is the customer’s responsibility to monitor tracking and contact the courier directly for delivery updates. We are unable to proactively track deliveries - unless agreed with the customer in advance.

We are unable to offer compensation for delayed deliveries.