Customer Support & Service Commitment

Last Updated: 10 September 2025

Our Promise

At The Beverage Cooling Company, we are committed to providing reliable support before, during, and after your purchase. Our goal is to make every customer experience positive and transparent, with prompt communication and professional assistance.

How We Support You

  • Expert Advice: Our team has extensive experience with Lindr cooling systems and accessories. We offer product guidance to help you make informed decisions.
  • Pre-Sale Support: We are happy to assist with technical questions, product compatibility, and order requirements before you buy.
  • After-Sale Care: We provide full support for maintenance, returns, repairs, and warranty claims.
  • Transparent Policies: All our terms, refund, shipping, and privacy policies are published openly and written in plain language for your peace of mind.
  • Product Compliance: All products sold on our website are genuine and sourced directly from verified UK distributors or manufacturers. All items comply with applicable UK and EU legislation.

     

Contacting Our Team

We value clear and accessible communication. You can reach us through any of the following methods:

  • Email: advice@bevcool.co.uk
  • Phone: +44 (0) 330 223 2545
  • Service Address: Oakley, Basingstoke Road, Spencers Wood, Reading, RG7 1AA, United Kingdom
  • Business Hours: Monday to Friday, 09:00 – 17:00 (excluding public holidays)
  • Chat: Use the chat icon on the bottom right of the screen to contact us.

Service Standards

  • We aim to respond to all enquiries within one business day.
  • All returns and warranty cases are processed fairly and in line with UK consumer law.
  • We continuously monitor customer feedback to improve our service and communication.

Feedback & Continuous Improvement

We value your input and use it to refine our processes. If you have suggestions or feedback about our service, please let us know — we’re always listening and committed to improving.

Our Commitment

Your satisfaction and trust are central to our business. Whether you are a home user or trade customer, we’ll always strive to deliver fast, friendly, and dependable support for every order.